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Co-Managed IT Support

Extend your IT team’s capacity with expert support and strategic guidance

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Balancing in-house IT responsibilities with the need for specialized expertise and scalable support can be a significant challenge for businesses. Whether you have a small IT team that needs additional help or a robust team that needs to offload routine tasks, Co-Managed IT Support offers a flexible partnership model. By combining your internal IT team’s strengths with external expertise, you gain the best of both worlds—control and scalability. Our Co-Managed IT Support services help extend your team’s capacity, providing strategic guidance, technical expertise, and 24/7 support.

Why Choose Us

Why Your Business Needs a Co-Managed IT Support

Limited IT Resources and Increasing Workloads

01

In-house IT teams are often stretched thin, juggling routine maintenance, help desk requests, system updates, and strategic projects. This overload can lead to burnout, overlooked issues, and slow response times for critical tasks.

Specialized Expertise for Complex Problems

02

Many businesses lack the in-house expertise needed to handle advanced technologies, cybersecurity challenges, or infrastructure upgrades. This skill gap can result in misconfigurations, unresolved issues, and security vulnerabilities.

Scalability Challenges and Growth Demands

03

As businesses grow, their IT needs expand. Internal IT teams may struggle to scale quickly enough to handle increased demands for support, new systems, and evolving technologies, leading to operational bottlenecks and inefficiencies.

Pressure to Maintain Security and Compliance

04

With increasing cyber threats and evolving compliance standards, IT teams face mounting pressure to maintain security measures and adhere to regulations. Limited resources make it challenging to keep up with regular updates, monitoring, and audits.
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Key Questions to Ask Yourself

  • Is your internal IT team struggling to keep up with daily requests, system updates, and strategic initiatives?
  • Are there specialized tasks or projects that your in-house team lacks the skills or resources to manage effectively?
  • Do you have the capacity to scale IT support as your business grows and technology needs evolve?
  • Can your current IT team maintain security and compliance measures while managing other priorities?
  • Would your team benefit from additional strategic guidance and access to external expertise?

How We Fill the Gaps

Our Co-Managed IT Support services offer a flexible and scalable solution to enhance your IT capabilities, combining internal strengths with external expertise.

Flexible Partnership and Role Allocation

We work closely with your IT team to define roles and responsibilities based on your needs. From handling day-to-day tasks to providing strategic guidance, we complement your internal team’s strengths, freeing them to focus on core initiatives and projects.

Access to Specialized Expertise and Resources

Our co-managed support gives you access to specialized expertise in cybersecurity, cloud management, infrastructure upgrades, and more. We provide the resources and skills necessary to tackle complex issues and implement advanced technologies effectively.

24/7 Monitoring and Help Desk Support

We offer 24/7 support and proactive monitoring to identify and resolve issues before they escalate. Our help desk services extend your team’s capacity, ensuring that end-users receive timely support and technical issues are resolved quickly.

Strategic Guidance and Project Management

Our experienced IT professionals provide strategic guidance and project management support to help you plan and execute large-scale IT projects. This includes cloud migrations, infrastructure upgrades, security enhancements, and more.

Ready to Extend Your IT Team’s Capabilities?

Empower your IT team with expert support and scalable solutions. Contact us today to schedule a Free Co-Managed IT Consultation and discover how our Co-Managed IT Support services can enhance your organization’s efficiency and growth.

Free Consultation

MatrixIT will provide the highest quality technology-based services, in the most cost-effective manner, to facilitate our customers mission as it applies to management, teaching, learning, and community service.

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5320 Canotek Rd,
Ottawa Ontario K1J 9C1

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