Last updated: November 9th, 2024
MatrixIT (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy describes how we collect, use, and share information through our website, www.matrixit.net, and in the provision of our managed IT services. We aim to uphold the highest standards of data privacy and security in compliance with relevant regulations.
1. Information We Collect
We collect various types of information to provide and improve our services, maintain the security of our systems, and enhance user experience.
A. Personal Information
When you engage with MatrixIT for our managed services or submit an inquiry on our website, we may collect:
- Contact details such as name, email address, phone number, and company name.
- Professional information such as job title and role within your organization.
B. Technical and Usage Information
To monitor and enhance the functionality of our website and services, we may automatically collect:
- Log data such as IP addresses, browser types, operating systems, referring/exit pages, and timestamp data.
- Cookies and similar technologies to improve user experience and analyze website traffic. You may disable cookies in your browser settings, but some website features may not function optimally without them.
C. Client Data
In providing managed IT services, we may have access to data stored in our clients’ systems, including personally identifiable information (PII), financial information, and other sensitive business data. This data is strictly accessed for operational and maintenance purposes and is treated with the highest standards of confidentiality.
2. How We Use Information
MatrixIT uses collected information in the following ways:
- To provide IT services and support: This includes monitoring, troubleshooting, and maintaining IT infrastructure, security, and systems.
- To communicate with you: We use contact information to respond to inquiries, provide updates, and share service-related information.
- To enhance security: We use technical information and client data to detect, prevent, and address security threats, fraud, and unauthorized access.
- To improve our services: Information collected through usage data, cookies, and feedback helps us develop and refine our service offerings.
To comply with legal obligations: We may process data as required by applicable laws and regulations.
3. Data Sharing and Disclosure
We respect your privacy and will only share your information in specific circumstances:
- With service providers and partners: We may share data with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and data protection obligations.
- For legal and compliance purposes: We may disclose information if required by law, to comply with regulatory requirements, to respond to lawful requests, or to protect our rights and safety or the rights and safety of others.
In business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your data is subject to a new privacy policy.
4. Data Security
MatrixIT takes the security of your information seriously. We implement administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Access control protocols, ensuring only authorized personnel have access to sensitive data.
- Encryption of data in transit and at rest.
- Regular audits and vulnerability assessments to identify and address potential security risks.
Despite our best efforts, please be aware that no security system is entirely infallible.
5. Data Retention
MatrixIT retains information only for as long as it is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. Once your data is no longer required, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: You have the right to request access to your personal data.
- Correction: You can request corrections to inaccurate or incomplete personal data.
- Deletion: You may request the deletion of personal data in certain circumstances.
- Objection or Restriction: You can request that we limit or stop the processing of your personal data.
- Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@matrixit.net.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand website traffic patterns and user interactions to improve functionality and user experience. You can control cookies through your browser settings, but disabling them may limit your experience on our website.
8. Third-Party Links
Our website may contain links to third-party sites. MatrixIT is not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to Our Privacy Policy
MatrixIT may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. We will post any updates on this page, and significant changes will be communicated via email or website notifications. Please review this policy regularly to stay informed.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
MatrixIT
5320 Canotek rd
Ottawa, Ontario
compliance@matrixit.net
613-232-0648
