Get Peace of Mind with Our Free IT Consultation!
Book Now to Secure Your Business

Get Peace of Mind with Our Free IT Consultation! Learn more

Co-Managed Help Desk Support

Collaborative help desk solutions to extend support capabilities and ensure quick resolutions

Work with Us

Managing help desk support can be challenging for internal IT teams, especially when faced with increasing demands, complex technical issues, and growing user needs. Balancing day-to-day support with strategic IT initiatives can stretch in-house teams thin, leading to slower response times and unresolved problems. Co-Managed Help Desk Support offers a collaborative approach where we partner with your IT team to extend support capabilities, improve efficiency, and ensure quick resolutions. This model allows your team to focus on strategic projects while maintaining a high standard of end-user support.

Why Choose Us

Why Your Business Needs a Co-Managed Help Desk Support

Overwhelmed In-House IT Teams and Limited Resources

01

Internal IT teams often face an overwhelming volume of user requests, technical issues, and system updates. When resources are limited, this overload can lead to burnout, unresolved tickets, and delayed responses, ultimately impacting productivity and user satisfaction.

Inconsistent Support Coverage and Response Times

02

Businesses with limited IT staff often struggle to maintain consistent support coverage, especially outside of standard working hours. This results in inconsistent response times, frustrated users, and critical issues that remain unresolved during downtime.

Complex Issues Requiring Specialized Expertise

03

Many IT issues go beyond basic troubleshooting and require specialized expertise. Internal teams that lack experience with advanced technologies or complex problems may struggle to find effective solutions, leading to recurring issues and prolonged downtime.

Pressure to Balance Support and Strategic Projects

04

Internal IT teams are tasked not only with resolving day-to-day support issues but also with managing larger IT projects and strategic initiatives. Balancing these responsibilities can lead to inefficiencies and hinder progress on critical projects.
Mastering the Seven Pillars of IT Excellence with matrixIT
Discover the 7 Pillars of Unmatched IT Security and Reliability – See How We Protect Your Success!
Checkout the Seven Pillars

Key Questions to Ask Yourself

  • Is your internal IT team struggling to keep up with increasing help desk requests and user support needs?
  • Do you have the resources and expertise to handle complex technical issues effectively?
  • Are you able to maintain consistent help desk coverage outside of regular business hours?
  • Is your IT team finding it challenging to balance end-user support with strategic IT initiatives?
  • Would your organization benefit from external support to improve efficiency and resolution times?

How We Fill the Gaps

Our Co-Managed Help Desk Support services offer the expertise and flexibility your IT team needs to enhance support capabilities and ensure quick resolutions.

Scalable and Flexible Support Coverage

We work alongside your internal IT team to provide scalable support that adapts to your business needs. Whether you require full-time help desk support or additional coverage during peak hours, our flexible model extends your team’s capacity to maintain consistent coverage.

Access to Experienced Technicians and Specialized Expertise

Our co-managed support services give you access to a team of experienced technicians who are well-versed in handling complex technical issues. This enables your internal team to escalate advanced problems quickly and focus on core tasks without delay.

24/7 Help Desk Support and Remote Assistance

We provide 24/7 help desk support to ensure your users receive timely assistance whenever issues arise, regardless of time zones or working hours. Our remote support capabilities allow us to resolve problems efficiently and minimize downtime.

Ticket Management and Efficient Resolution Workflow

We collaborate with your IT team to establish clear ticket management workflows, streamlining the process from ticket creation to resolution. This collaboration improves efficiency, reduces ticket backlogs, and enhances user satisfaction.

Ready to Extend Your IT Support Capabilities?

Empower your IT team with flexible help desk support and expert assistance. Contact us today to schedule a Free Help Desk Consultation and discover how our Co-Managed Help Desk Support services can improve efficiency and enhance user satisfaction.

Free Consultation

MatrixIT will provide the highest quality technology-based services, in the most cost-effective manner, to facilitate our customers mission as it applies to management, teaching, learning, and community service.

Youtube Linkedin

Company

Tech Stack

Services

Location

5320 Canotek Rd,
Ottawa Ontario K1J 9C1

Portal
All rights Reserved - MatrixIT

Get In Touch With Us Today